7. Our Superannuation Schemes
Introduction
We manage 11 superannuation schemes for Australian Government employees and members of the Australian Defence Force. Our functions in relation to our superannuation schemes are set out in our governing legislation .
This section details our performance in relation to these functions for each scheme in 2017–18.
Scheme legislation and trust deeds
From time to time, changes are made to scheme legislation and trust deeds. Changes made during 2017–18 are detailed in the individual scheme subsections of this section.
Reviewing decisions and complaints
Decisions that we make are subject to both internal review – called the reconsideration process – and to external review by other bodies.
We have formal procedures to resolve member complaints. These procedures comply with the Corporations Act 2001 and the Association of Superannuation Funds of Australia (ASFA) Best Practice Guide, and reflect the guiding principles of Standards of Australia AS ISO 10002–2006: Customer Satisfaction – guidelines for complaints handling in organisations.
The number of complaints received in 2017–18 is listed with each superannuation scheme’s report.
